Appendix: These terms and conditions shall come into effect on August 1, 2024.
Addendum: These terms and conditions (as amended) will come into effect on September 1, 2025.

Chapter 1 General Provisions

Article 1 (Application of Terms)

  1. The Company shall rent a vehicle to be rented (hereinafter referred to as "rental car") to the Renter in accordance with the provisions of these Terms and Conditions and the supplementary regulations attached hereto under Article 39 (hereinafter collectively referred to as "Terms and Conditions, etc."). The Renter shall rent the rental car after understanding and accepting the Terms and Conditions, etc. If the Renter designates a driver different from himself/herself pursuant to Article 8, Paragraph 3, the Renter shall inform such driver of the parts of the Terms and Conditions, etc. pertaining to the driver and ensure compliance therewith. Matters not provided for in the Terms and Conditions, etc. shall be governed by laws and regulations or general customs.
  2. We may grant special agreements within the scope that does not conflict with the spirit of these terms and conditions, laws, administrative notices, and general customs. In the event of a special agreement, that special agreement shall take precedence over these terms and conditions.

Chapter 2: Reservations

Article 2 (Application for Reservation)

  1. The Lessee may apply for a reservation by agreeing to these terms and conditions and the separately established rate schedule, and by specifying, in the separately established manner, the desired car class, pickup date and time, pickup location, rental period, return location, driver, necessity of accessories such as child seats, and other rental conditions (hereinafter referred to as "Rental Conditions").
  2. When a borrower applies for a reservation, we will, in principle, respond to the reservation within the scope of rental cars we possess, except for cases where we provide a proxy rental service based on the provisions of Article 36, Paragraph 1 (including cases where a vehicle received through a proxy rental service under the same paragraph is provided as a substitute vehicle). In this case, the borrower shall pay the full amount of the rental fee and option charges stipulated in Article 11, Paragraph 1 (hereinafter referred to as the "Reservation Deposit") in advance by the method designated by us (such as online payment), unless otherwise approved by us, at the time of reservation confirmation.

Article 3 (Changes to Reservations)

  1. The borrower shall obtain prior consent from our company when intending to modify the loan conditions stipulated in Article [Previous Article Number], Paragraph 1.

Article 4 (Cancellation of Reservations, etc.)

  1. The borrower may cancel the reservation by a method to be separately determined.
  2. If the lessee cancels the reservation for reasons attributable to the lessee, the lessee shall pay a reservation cancellation fee to our company as stipulated in Article 3 below. If we have already received a reservation deposit, we will refund the remaining amount to the lessee after deducting the said fee. Furthermore, if the lessee does not commence the rental car contract procedures (hereinafter referred to as the "Contract") even after 30 minutes have passed from the reserved rental start time, the lessee's reservation shall be deemed to have been canceled.
  3. The cancellation fee will be calculated according to the attached table, based on the remaining time from when the borrower requests cancellation to the reserved pickup start time. The cancellation fee will be based on the reservation deposit paid at the time of booking.
    • Before 168 hours (7 days) from the start of the loan: None
    • Of the 168-120 hours (7-5 days) until the start of rental: 20% of the reservation deposit
    • Within 120-72 hours (5-3 days) before the start of the lease: 35% of the reservation deposit
    • Within 72-48 hours before the start of rental (3-2 days): 50% of the reservation deposit
    • 48-24 hours (1-2 days) before rental begins: 70% of the deposit
    • Within 24 hours before the start of the contract (1 day): 90% of the reservation deposit
    • After loan commencement: Full amount of the deposit
  4. If the reservation is canceled due to reasons other than those attributable to the borrower, or if the rental agreement is not concluded, we will refund the reservation deposit received. This includes reasons attributable to our convenience, accidents, theft, non-return, recalls, natural disasters, or other force majeure events.

Article 5 (Replacement Rental Car)

  1. If the Company cannot provide a rental car of the vehicle class reserved by the borrower, the Company may offer to rent a vehicle of a different vehicle class (hereinafter referred to as "substitute rental car") than the one reserved.
  2. If the borrower accepts the request in the preceding paragraph, our company shall lend a replacement rental car under the same rental conditions as at the time of reservation, except for the car class. If the rental fee for the replacement rental car is higher than the rental fee for the reserved car class, the rental fee for the reserved car class shall apply; if it is lower, the rental fee for the class of the replacement rental car shall apply.
  3. The lessee may refuse delivery of the alternative rental car provided for in paragraph 1 and cancel the reservation.
  4. In the case of the preceding paragraph, if the reason for being unable to proceed with the loan set forth in paragraph 1 is attributable to a party other than the Lessee, it shall be treated as a cancellation of the reservation under Article 4, Paragraph 4, and the Company shall refund the reservation deposit already received.

Article 6 (Exemption from Liability)

  1. Neither the Company nor the Lessee shall have any claim against each other with respect to the cancellation of a reservation or the non-conclusion of a rental agreement, except for the measures provided for in Articles 4 and 5.

Article 7 (Agency for Reservation Business)

  1. The renter may submit a reservation request through a travel agency, affiliate, or other entity (hereinafter referred to as the “Agent”) that handles reservation services on our behalf.
  2. A borrower who has made an application to an agent as provided in the preceding paragraph may only apply to that agent for changes or cancellations to their reservation.

Chapter 3 Lending

Article 8 (Conclusion of Rental Agreement)

  1. The Lessee shall expressly state the rental conditions set forth in Article 2, Paragraph 1, and the Company shall expressly state the rental conditions based on these Terms and Conditions, the Rate Schedule, etc., and conclude a rental agreement. However, this shall not apply if there is no rental car available for rent or if the Lessee or the driver falls under any of the items in Article 9, Paragraph 1 or Paragraph 2.
  2. If the Lessee enters into a rental agreement, the Lessee shall pay the rental fee stipulated in Article 11, Paragraph 1 to the Company.
  3. In accordance with the basic notification from the supervisory authority (Note 1), we record the driver's name, address, type of driver's license, and driver's license number (Note 2) on the rental vehicle log (original rental form) and the rental certificate prescribed in Article 14, Paragraph 1, or attach a copy of the driver's license. Therefore, when concluding a rental agreement, we may request that the lessee present the driver's license of the driver designated by the lessee (hereinafter referred to as "the Driver") and/or submit a copy thereof. In this case, if the lessee is the driver, the lessee shall present their own driver's license or submit a copy thereof. If the lessee and the driver are different individuals, the lessee shall be responsible for presenting the driver's license of such driver or submitting a copy thereof.

(Note 1) The term "basic directive from the regulatory authority" refers to sections 2(10) and 2(11) of the "Basic Directive on Rental Cars" (Jitabi No. 138, June 13, 1995) issued by the Director-General of the Automobile and Traffic Bureau, Ministry of Land, Infrastructure, Transport and Tourism.
(Note 2) A driver's license refers to a driver's license prescribed in Article 92 of the Road Traffic Act, which is in the format of Appendix Form 14 of the Rules of the Road Traffic Act, or a personal identification number card with license information records as stipulated in Article 95-2, Paragraph 4 of the same Act. Additionally, an international driver's license or a foreign driver's license prescribed in Article 107-2 of the Road Traffic Act shall be deemed equivalent to a driver's license. Please note that if the specified license information cannot be confirmed when a personal identification number card with license information records is presented, we will refuse the rental.

  1. When entering into a rental agreement, we may request that the renter and driver submit documents that can verify their identity in addition to their driver's license, and we may make copies of the submitted documents.
  2. When entering into a rental agreement, our company requests that the borrower provide their mobile phone number and other contact information to communicate with the borrower and driver during the rental period.
  3. When entering into a rental agreement, we may require the renter to pay by credit card or cash, or designate other payment methods.

Article 9 (Refusal to Conclude a Rental Agreement)

  1. The Lessor shall not enter into a rental agreement if the Lessee or driver falls under any of the following items.
    1. When the driver fails to present a driver's license required for operating the rental car, or refuses to submit a copy of their driver's license despite our request.
    2. When you are recognized as being under the influence of alcohol.
    3. When it is recognized that the person is exhibiting symptoms of addiction to narcotics, stimulants, solvents, etc.
    4. When transporting a child under 6 years old without a child seat.
    5. When it is determined that the person is a member or affiliate of a yakuza or yakuza-related organization, or belongs to another antisocial organization.
  2. The Company may refuse to conclude a rental agreement if the borrower or driver falls under any of the following items.
    1. When the driver specified at the time of reservation differs from the driver at the time of signing the rental agreement.
    2. When there has been a delinquency in the payment of rental charges for a past rental.
    3. In the past rental, when any of the acts listed in each item of Article 17 occurred.
    4. When facts listed in Article 18, Paragraph 6 or Article 25, Paragraph 1 occurred during past rentals (including rentals by other car rental companies).
    5. When a car insurance policy did not apply due to a violation of the rental agreement or insurance terms and conditions during a past rental.
    6. In relation to transactions with our company, if you have used violent acts or speech towards our employees or other stakeholders, or if you have demanded burdens that exceed reasonable limits.
    7. Spreading rumors, or damaging our company's credit or interfering with our business through deceit or coercion.
    8. When the conditions are not explicitly met.
  3. In the cases described in the preceding two paragraphs, if a reservation had already been made with the lessee, it shall be treated as a cancellation of the reservation, and the lessee shall pay to our company the reservation cancellation fee as stipulated in Article 4, Paragraphs 2 and 3.

Article 10 (Conclusion of Rental Agreement, etc.)

  1. The rental agreement shall be concluded when the Lessee pays the rental fee to the Lessor and the Lessor hands over the rental car to the Lessee. If the Lessor has already received a reservation deposit, such reservation deposit shall be deemed to have been applied to the payment of all or part of the rental fee.
  2. The delivery in the preceding item shall be made on the lease start date and time specified in Article 2, Paragraph 1, at the lease location indicated in the same paragraph.
  3. If the Lessee proposes a change to the rental conditions stipulated in Article 2, Paragraph 1, or if a change is made, and as a result, a difference arises in the rental fee resulting in an increase, the Lessee shall pay such difference to the Company by the time the rental agreement is concluded, in the manner prescribed by the Company. On the other hand, if the rental fee is reduced due to the change, the Company shall refund the difference to the Lessee.

Article 11 (Rental Fees)

  1. The rental charge shall be the total amount of the following, and we will clearly state each amount or calculation basis in the rate sheet.
    1. Basic charge
    2. Delivery fee
    3. Special Sales Rate
    4. Optional fee
    5. Fuel or charging fees
    6. Other Fees
  2. The basic charge shall be based on the tariff that our company reports to the Director of the Transport Branch Office of the Regional Land Transport Bureau (or the Director of the Hyogo Land Transport Office of the Transport Administration Department of Kobe in Hyogo Prefecture, or the Director of the Land Transport Office of the Okinawa General Administration Office in Okinawa Prefecture; hereinafter the same in Article 14, Paragraph 1) at the time of car rental.
  3. If the rental fee is revised after a reservation is made under Article 2, the rental fee applicable at the time of reservation will be compared with the rental fee at the time of delivery, and the lower rental fee will be applied.
  4. Rental charges shall be determined by the detailed regulations.

Article 12 (Modification of Loan Conditions)

  1. The borrower shall obtain our prior consent when intending to change the borrower conditions set forth in Article 8, Paragraph 1, after the conclusion of the rental agreement.
  2. If the modification of the borrowing terms in the preceding paragraph would obstruct our lending operations, we may not accept the modification.
  3. Even if the Lessor is unable to be present to confirm the return of the vehicle with either the Lessee or the driver because the Lessee changed the return date or location specified in the rental agreement without the Lessor's approval, if the Lessor confirms the vehicle and determines that there is damage due to breakdown, accident, theft, or any other cause, the Lessee shall compensate the Lessor for damages or pay operational compensation for such damage in accordance with the Fee Schedule, as stipulated in Article 30, Paragraph 2.

Article 13 (Inspection, Maintenance, and Confirmation)

  1. We will lend out rental cars that have undergone inspections and necessary maintenance as stipulated in Article 48 [Periodic Inspection and Maintenance] of the Road Vehicle Act, and have been fully charged.
  2. Our company shall conduct inspections as stipulated in Article 47-2 (Daily Inspections and Maintenance) of the Road Transport Vehicle Act, including rental cars for which lending agency has been received under Article 36, Paragraph 1, and perform necessary maintenance.
  3. The lessee or driver shall confirm that the inspections and maintenance specified in the preceding two paragraphs have been carried out, and that the rental car is free from any defects in its equipment or other rental conditions, based on the inspection of the vehicle's exterior and accessories using the inspection checklist separately provided.
  4. If the preliminary inspection reveals any defects in the rental car requiring maintenance, the company shall immediately carry out the necessary maintenance and repairs.

Article 14 (Delivery, Carrying, etc. of Rental Certificate)

  1. When we hand over a rental car, we will provide the renter with a prescribed rental certificate, which includes matters determined by the director of the Regional Land Transport Bureau's Transport Branch Office, in writing (including electronic methods such as email).
  2. The lessee or driver must carry the rental certificate received under the preceding paragraph during the use of the rental car (including carrying it in electronic record format).
  3. The borrower or driver shall immediately notify us if they lose the rental agreement.

Chapter 4: Usage

Article 15 (Management Responsibilities, etc.)

  1. The Lessee or driver shall use and store the rental car with the care of a prudent administrator from the time of taking delivery of the rental car until its return to our company (hereinafter referred to as "during use").
  2. If the borrower or driver uses toll roads, such as expressways, toll parking lots, or other paid services during the rental period, the borrower or driver shall pay the usage fees, etc., to the provider of such paid services at their own responsibility.
  3. The borrower agrees that the Company shall provide the borrower's personal information to the provider of the paid services mentioned in the preceding paragraph, if the Company receives a request to disclose the rental car's vehicle registration number and the date and time, for reasons such as unpaid usage fees, etc.

Article 16 (Daily Inspection and Maintenance)

  1. The borrower or driver shall conduct the inspections stipulated in Article 47-2 of the Road Transport Vehicle Act (Daily Inspections and Maintenance) before each use of the rental car during its use, and shall carry out any necessary maintenance.

Article 17 (Prohibited Acts)

  1. The borrower or driver shall not engage in the following acts during use:
    1. Using a rental car for motor carrier business or similar purposes without our consent and permits under the Road Transportation Law.
    2. Using the rental car for purposes other than those specified, or allowing it to be driven by persons other than the driver listed on the rental certificate in Article 8, Paragraph 3, or individuals approved by us.
    3. To sublease the rental car, or to use it as security for any other purpose, or to engage in any other act that infringes upon our rights.
    4. To counterfeit or alter a rental car's license plate or vehicle identification number, or to modify or alter the rental car in any way that changes its original condition.
    5. Using the rental car for any tests or competitions, or for towing or pushing other vehicles, without our consent.
    6. Using the rental car in violation of laws or public order and morals.
    7. Taking out damage insurance on a rental car without our company's consent.
    8. Taking a rental car outside of Japan.
    9. Damage or soiling of the electric vehicle or charger due to improper handling of the electric vehicle or charger.
    10. To act in violation of the borrowing conditions stipulated in Article 8, Paragraph 1, etc.

Article 18 (Measures to be taken in case of illegal parking, etc.)

  1. The renter or driver, when illegally parked as stipulated by the Road Traffic Act while using the rental car, shall appear at the police station that has jurisdiction over the area where the illegal parking occurred, immediately pay the parking violation fine, and bear all costs associated with the illegal parking, such as towing, storage, and retrieval.
  2. When our company receives notification from the police regarding an illegally parked rental car, we will contact the borrower or driver, promptly move or retrieve the rental car, and instruct them to appear at the handling police station by the expiration of the rental period or at a time designated by our company to resolve the violation. The borrower or driver shall comply with these instructions. In addition, if the rental car is moved by the police, our company may, at its discretion, retrieve the rental car from the police itself.
  3. After issuing the instructions in the preceding paragraph, the Company shall, at its discretion, confirm the status of the violation processing with traffic violation notices, payment slips, receipts, or similar documents. If the violation has not been processed, the Company shall continue to issue the instructions in the preceding paragraph to the Lessee or driver until it is processed. Furthermore, the Company shall request the Lessee or driver to sign a document prescribed by the Company (hereinafter referred to as the "Admission of Guilt") in which they acknowledge the fact of having committed a parking violation and agree to appear at the police station or other relevant authority and comply with legal measures as the violator. The Lessee or driver shall comply with this request.
  4. If the Company deems it necessary, it may provide the necessary cooperation to pursue liability against the Renter or Driver for illegal parking violations by, for example, submitting documents containing personal information—such as a written admission and rental agreement—to the police. In addition, the Company may take necessary legal measures, such as submitting a written explanation, a written admission, and a rental agreement to the Public Safety Commission as stipulated in Article 51-4, Paragraph 6 of the Road Traffic Act, and reporting the facts of the matter;The Renter or Driver hereby agrees to this.
  5. When our company receives an order to pay abandonment penalty under Article 51-4, Paragraph 1 of the Road Traffic Act and pays the abandonment penalty, or bears the costs incurred in searching for the lessee or driver, or the costs incurred in moving, storing, or retrieving the vehicle, our company shall claim the following amounts (hereinafter referred to as "Parking Violation Related Costs") from the lessee. In this case, the lessee shall pay the Parking Violation Related Costs by the date specified by our company.
    1. Parking violation fine equivalent
    2. Parking violation penalty separately determined by our company
    3. Expenses incurred for exploration, vehicle movement, storage, and retrieval.
  6. If our company receives an order to pay the unpaid penalty for abandonment under the preceding paragraph, or if the borrower fails to pay the full amount of the claimed sum stipulated in the same paragraph by the date designated by our company, our company shall take measures such as registering the borrower's name, date of birth, driver's license number, etc., with the Information Management System of the Japan Rent-a-Car Association (hereinafter referred to as the "All-Rent-a-Car System"), and the borrower shall agree to this.
  7. If the borrower or driver is required to pay a penalty for illegal parking pursuant to the provisions of Article 1, and the borrower or driver fails to comply with the Company's instructions to handle the violation under Article 2 or the Company's request to sign the self-declaration form under Article 3, the Company may charge the borrower an amount separately determined by the Company as a parking violation fee (referred to as "parking violation fee" in the next paragraph), which shall be applied to the overdue parking penalty and parking violation liquidated damages as stipulated in Article 5.
  8. Notwithstanding the provisions of Article 6, if the Company has received the full amount of the parking fines and expenses set forth in Article 5, Item 3 from the Borrower, the Company shall not take measures such as registering with the ZENREKYO system as stipulated in Article 6, or shall delete any data already registered with the ZENREKYO system.
  9. If the Borrower pays the amount we demand by the Company pursuant to Paragraph 5, and the unpaid parking penalty is canceled or prosecution is dropped by the Borrower or driver later, or for other reasons, and we receive a refund of the unpaid parking penalty, we will refund only the amount equivalent to the unpaid parking penalty from the parking violation-related costs already paid to the Borrower. The same shall apply if we receive the parking penalty pursuant to Paragraph 7.
  10. In the event that the order to pay the overdue fine is canceled due to payment of the fine, etc., or the amount claimed by the Company under the provisions of paragraph 5 is fully paid to the Company, the Company shall delete the data registered in the All-Reciprocal Association System, in accordance with the provisions of Article 6.

Article 19 (GPS Function)

  1. The Lessee and Driver agree that if the rental car is equipped with a Global Positioning System (hereinafter referred to as "GPS Function"), the current location, travel route, etc., of the rental car may be recorded by our company's designated system, and that our company may use such recorded information for the following purposes.
    1. To confirm that the rental car has been returned to the designated location at the end of the rental agreement.
    2. To confirm the current location of the rental car, etc., when Article 25, Paragraph 1 applies, or in other cases deemed necessary for the management of the rental car or the performance of the rental agreement, etc.
    3. For the purpose of improving the quality of products and services provided to lessees and drivers, enhancing customer satisfaction, and utilizing for marketing analysis after processing personal information into a form that cannot identify individuals.
  2. The borrower and the driver agree that the Company may disclose the information recorded by the GPS function in the preceding paragraph to the extent necessary if the Company is requested to disclose such information based on laws and regulations, or if the Company receives a disclosure request or order from a court, administrative agency, or other public institution.

Article 20 (Drive Recorder)

  1. The lessee and driver agree that the rental car may be equipped with a drive recorder, that the driving status of the lessee and driver will be recorded, and that the Company will use such recorded information for the following purposes:
    1. To confirm the situation at the time of an accident if one occurs.
    2. To confirm the driving status of the renter and driver when deemed necessary for rental car management or fulfillment of the rental agreement.
    3. For the purpose of improving the quality of products and services provided to lessees and drivers, enhancing customer satisfaction, and utilizing for marketing analysis after processing personal information into a form that cannot identify individuals.
  2. The borrower and driver agree that the Company may disclose the information recorded by the drive recorder referred to in the preceding paragraph to the extent necessary when the Company is requested to disclose it based on laws and regulations, or when it receives a disclosure request or order from a court, administrative agency, or other public institution.

Chapter 5: Repatriation

Article 21 (Responsibility for Return)

  1. The borrower or driver shall return the rental car to the company at the designated return location by the end of the rental period.
  2. If the borrower or driver violates the provisions of the preceding paragraph, the borrower shall compensate the Company for any damages incurred by the Company as a result.
  3. If the Borrower or Driver cannot return the rental car within the rental period due to natural disasters or other force majeure events, the Borrower and Driver shall not be liable for any damages incurred by the Company. In such cases, the Borrower or Driver shall immediately contact the Company and follow the Company's instructions.

Article 22 (Confirmation upon Return, etc.)

  1. The Lessee or driver shall return the rental car in the presence of our company. In this case, the rental car shall be returned in the condition it was in at the time of handover, except for wear and tear due to normal use.
  2. The borrower or driver shall return the rental car after confirming that there are no personal belongings of the borrower, driver, or any passenger left inside the rental car.

Article 23 (Rental Fees Upon Change of Rental Period)

  1. When the lessee changes the rental period pursuant to Article 12, Paragraph 1, the lessee shall pay the rental fee corresponding to the changed rental period and return time.

Article 24 (Place of Return, etc.)

  1. If the Lessee changes the rental period pursuant to Article 12, Paragraph 1, the Lessee shall pay the rental fee corresponding to the return location after the change.

Article 25 (Measures in Case of Non-Return)

  1. If the renter or driver fails to return the rental car to the designated return location after the rental period has expired, and does not respond to our request for return, or if the renter cannot be located, and it is deemed that the vehicle has not been returned for such reasons, we will take legal action, including filing a criminal complaint. In addition, we will report the non-return incident to the Japan Rent-a-Car Association, register the incident in the all-Japan rent-a-car association system, and take other measures. The renter agrees to these measures.
  2. If the circumstances described in the preceding paragraph occur, the Company shall take necessary measures, including but not limited to, interviewing family members, relatives, employers, or other related parties of the lessee or driver, and activating GPS functions, in order to confirm the location of the rental car.
  3. If the provisions of Article 1 are applicable, the Renter shall be liable for damages caused to the Company, and shall also bear the costs incurred for the recovery of the rental car and the search for the Renter or the driver.

Chapter 6: Procedures in case of malfunction, accident, or theft

Article 26 (Measures upon Discovery of Malfunction)

  1. The borrower or driver shall immediately stop driving, contact the Company, and follow the Company's instructions upon discovering any abnormality or malfunction of the rental car during use.

Article 27 (Measures in Case of Accident)

  1. When an accident involving the rental car occurs during use, the borrower or driver shall immediately stop driving, take the legally required measures regardless of the scale of the accident, and take the following measures:
    1. Report the accident situation immediately to our company and follow our instructions.
    2. If you are carrying out repairs on the rental car based on the instructions from the previous issue, you must do so at our company or at a factory designated by our company, unless otherwise approved by us.
    3. Cooperate with the investigation of the accident by our company and our contracted insurance company, and submit necessary documents without delay.
    4. When settling with the other party for an accident or reaching any other agreement, obtain the Company's consent in advance.
  2. The borrower or driver shall, in addition to taking the measures set forth in the preceding paragraph, handle and resolve the accident at their own responsibility.
  3. We will advise and cooperate with the borrower or driver in the handling and resolution of accidents.
  4. Our company will record situations such as when an impact occurs or sudden braking is applied, for vehicles equipped with drive recorders, for the purpose of confirming the situation at the time of an accident or other event.
  5. The Company shall take measures, such as verifying the records referred to in the preceding paragraph, as it deems necessary.

Article 28 (Measures in Case of Theft)

  1. The Renṭer or driver shall take the following measures when the rental car is stolen or otherwise damaged during use.
    1. Immediately report to the nearest police station.
    2. Immediately report the damage status etc. to our company and follow our instructions.
    3. Cooperate with investigations by us and our contracted insurance companies regarding theft and other damages, and promptly submit any required documents.

Article 29 (Termination of Rental Agreement due to Unusability)

  1. If the rental car becomes unusable due to malfunction, accident, theft, or other reasons (hereinafter referred to as "malfunction, etc.") during use, the rental agreement shall be terminated.
  2. In the case of the preceding paragraph, the borrower shall bear the costs required for the pickup and repair of the rental car, etc., and the Company shall not refund the rental fee already received. However, this shall not apply if the malfunction etc. is due to reasons specified in Paragraph 3 or Paragraph 5.
  3. If there are any defects, malfunctions, or other issues that existed prior to the rental, or if the rental car does not meet the rental conditions, a new rental agreement shall be concluded, and the renter may receive a replacement rental car from us. The provisions of Article 5, Paragraph 2 shall apply mutatis mutandis to the terms and conditions for providing a replacement rental car.
  4. If the lessee does not receive a substitute rental car as provided in the preceding paragraph, the Company shall refund the rental fee in full. The same shall apply if the Company cannot provide a substitute rental car.
  5. If the failure is caused by reasons not attributable to the Lessee, the Driver, or our company, we shall refund the balance of the rental charges received, after deducting the rental charges corresponding to the period from the commencement of the rental to the termination of the rental agreement, to the Lessee.
  6. Except for the measures set forth in this Article, the Lessee shall not make any claims against the Company for damages arising from the inability to use the rental car, other than those set forth in this Article, unless the breakdown, etc., was caused by the Company's intentional act or gross negligence.

Chapter 7 Damages and Compensation

Article 30 (Compensation and Business Compensation)

  1. The Lessee shall compensate for any damage caused to the rental car (including rental cars obtained from sub-lenders under Article 36) by the Lessee or the driver in connection with the use of the rental car. However, this shall not apply to damages caused by reasons for which neither the Lessee nor the driver is responsible.
  2. In cases where the renter is liable for damages under the preceding clause, the renter shall compensate for any damages incurred by the Company due to the fact that the rental car cannot be used by the Company, such as in the event of an accident, theft, breakdown, or soiling/odor of the rental car, according to the amounts stipulated in the fee schedule, or the renter shall provide business compensation.
  3. The borrower or driver shall compensate for any damage caused to a third party or the Company due to the borrower's or driver's intentional act or negligence in connection with the use of the rented vehicle (including any rented vehicle provided via proxy lending pursuant to the provisions of Article 36).
  4. If management negligence or breach of duty of care by the renter or driver is recognized, the renter shall be liable for damages to the rental car caused by a hit-and-run accident (accident with an unknown perpetrator) or by malicious acts of a third party (graffiti, damage, flat tire, etc.), based on the provisions of Paragraph 1. However, if the renter has properly fulfilled their obligations, such as reporting to the police and promptly notifying our company, all or part of their liability may be waived.

Article 31 (Insurance and Indemnity)

  1. When the renter is liable for damages under Article 1, Paragraph 1, Item 3, or Item 4, and when the driver is liable for damages under Article 3, Paragraph 3, insurance benefits or compensation within the following limits will be paid under the damage insurance contract or liability mutual aid contract concluded by our company for the rental car, or under the compensation system established by our company.
    • Bodily Injury: Unlimited per person (50,000 yen deductible)
    • Collision coverage: Unlimited per accident (deductible ¥50,000)
    • Passenger liability coverage: Unlimited per person (with a deductible of 50,000 JPY)
    Regarding passenger compensation, if personal injury compensation insurance that effectively provides superior coverage applies, such coverage may be provided by that personal injury compensation insurance.
  2. If the circumstances fall under the exclusion clauses of the insurance policy or compensation system, the insurance money or compensation money stipulated in Paragraph 1 shall not be paid.
  3. Damages for which insurance money or compensation is not paid, and damages exceeding the insurance amount or compensation payable under the provisions of the preceding paragraph, shall be borne by the borrower or driver. However, with respect to damages to a rental car designated as a disaster in accordance with Article 2 of the Act on Special Financial Aid, etc. for Dealing with Disasters (Law No. 150 of 1962) when it is lost, damaged, or otherwise affected by such disaster, the borrower or driver shall not be liable for damages, except in cases where the borrower or driver acted with intent or gross negligence.
  4. Notwithstanding the provisions of the preceding three items, if the Company pays damages that should be borne by the Borrower or the Driver, the Borrower or the Driver shall immediately reimburse the Company for the amount paid by the Company.
  5. The equivalent amount of the non-life insurance premium or the liability mutual aid premium set forth in Article 1 shall be included in the rental fee.

Chapter 8: Termination of Rental Agreement

Article 32 (Termination of Rental Agreement)

  1. The Lessor may terminate the rental agreement without prior notice or demand and shall have the right to immediately request the return of the rental car if the Lessee or driver violates these terms and conditions during use or if any of the circumstances described in Article 9, Paragraph 1 apply. In this case, the Lessor shall not refund any received rental fees.
  2. The borrower shall pay damages incurred by the Company if the cancellation stipulated in the preceding paragraph occurs.

Article 33 (No Mid-term Cancellation)

  1. During the rental period, the renter cannot cancel the rental agreement due to their own convenience.
  2. However, if the borrower wishes to change the return period and return location stipulated in Articles 23 and 24, they may do so with the consent of our company. In such cases, the borrower shall pay any rental fees or other costs incurred due to the changes by the time the rental car is returned.

Chapter 9: Personal Information

Article 34 (Purpose of Use of Personal Information)

  1. The purposes for which we obtain and use the personal information of borrowers or drivers are as follows.
    1. As a business operator licensed under Article 80, Paragraph 1 of the Road Transport Act for car rental services, in order to fulfill obligations stipulated as conditions for business licensure, such as creating a rental certificate at the time of contract conclusion.
    2. To inform the borrower or driver about the introduction of rental cars, used cars, and other products handled by our company, as well as the provision of related services, and the holding of various events and campaigns, through methods such as sending advertising materials and sending emails.
    3. To conduct an identity verification and a screening for the approval of rental agreement conclusion regarding the applicant or driver at the time of concluding the rental agreement.
    4. To conduct a survey for lessees or drivers for the purpose of planning and developing our company's products and services, or to consider measures for improving customer satisfaction.
    5. In order to create statistical data by statistically aggregating and analyzing personal information and processing it into a form that cannot identify or specify individuals.
  2. When acquiring personal information of the borrower or driver for purposes not specified in the items of Article 1, the purpose of use shall be clearly indicated in advance.

Article 35 (Consent to Registration and Use of Personal Information)

  1. The borrower agrees that their personal information, including their name, date of birth, driver's license number, etc., will be registered in the All-Japan Rental Car Association system for a period not exceeding 7 years, and that this information will be used by the All-Japan Rental Car Association, regional rental car associations, and their member rental car businesses for the purpose of screening when concluding a rental agreement, if the borrower falls under any of the following categories.
    1. If we are ordered to pay unpaid parking fines pursuant to Article 51-4, Paragraph 1 of the Road Traffic Act.
    2. If the full amount of parking violation-related expenses stipulated in Article 18, Paragraph 5 is not paid to our company
    3. If it is recognized that there has been non-return as stipulated in Article 25, Paragraph 1
  2. If the driver falls under item 3 of the preceding paragraph, personal information including the driver's name, date of birth, and driver's license number will be registered in the Zen-Kyo system for a period not exceeding seven years and will be used by the rental car company described in the preceding paragraph for screening when concluding a rental agreement.

Chapter 10 Miscellaneous Provisions

Article 36 (Sub-loan)

  1. If the Company cannot lend the customer the rental car of the vehicle class, model, or type they requested (including cases where the rental car is not available at the branch where the reservation was received), notwithstanding the provisions of Article 8, Paragraph 1, the Company may receive a rental car from another rental car company and lend it to the customer only after confirming the following matters with the customer and obtaining their consent. (This is referred to as "Agency Lending.")
    1. In the event of an accident, breakdown, or other trouble, if the company's terms and conditions are more favorable to the user than the rental agreement terms of the company that provided the rental car, the company's terms and conditions shall apply.
    2. The rental agreement shall be of a special format as stipulated in Article 3.
    3. The rental agreement of the rental car provider that was offered is attached in written form (including electronic means such as email).
  2. In the case of a proxy rental, the rental terms and conditions of the rental car company that provided the rental car shall apply.
  3. The “rental agreement” specified in the basic guidelines for agency rentals shall be in the format prescribed by the operator providing the rental car, or in the format specifically designated by our company for agency rentals.
  4. In the event of a breakdown or other trouble with a vehicle that has been lent out by a proxy, we will cooperate with the repair procedures carried out by the vehicle provider, as if we had lent out one of our own rental cars, and will take measures to ensure the convenience of the lessee or driver.

Article 37 (Set-off)

  1. The borrower may offset any monetary obligations owed by the borrower to the lender with any monetary obligations owed by the lender to the borrower under these terms and conditions at any time.

Article 38 (Late Payment Charges)

  1. If the borrower or our company defaults on the payment of monetary obligations based on these terms and conditions, they shall pay delay damages to the other party at an annual rate of 14.6%.

Article 39 (Detailed Regulations)

  1. Our company may establish separate detailed rules for these terms and conditions, and those detailed rules shall have the same effect as these terms and conditions.

Article 40 (Provision of Important Information)

  1. We will endeavor to provide the borrower with clear and easily understandable information prior to rental concerning important matters such as the scope of the borrower's liability for damages and business losses, the terms and conditions of our insurance or compensation system, and the measures the borrower must take in case of breakdown, accident, theft, illegal parking, or delayed return.
  2. The borrower shall endeavor to understand the contents of the terms and conditions.

Article 41: Posting of Terms and Conditions, etc.

  1. We will present the terms and conditions to the borrower by one of the following methods.
    1. Displayed in our sales locations where the public can easily see it (including display on electronic devices such as displays).
    2. To display on websites and the like in an easy-to-see manner
    3. Presentation of documents (including electromagnetic methods such as emails)
  2. We will provide the lessee with an outline of the terms and conditions, etc., through our brochures, price lists, etc. The same shall apply if these are changed.

Article 42 (Changes to Terms and Conditions)

  1. The Company may change these Terms and Conditions. When the Company changes these Terms and Conditions, it shall announce the fact that the Terms and Conditions will be changed, the content of the Terms and Conditions after the change, and the date and time when they will take effect, by appropriate methods such as posting them on the Company's website.

Article 43 (Agreed Jurisdiction)

  1. In the event of any dispute arising from the rights and obligations under these terms and conditions, the competent court shall be the summary court having jurisdiction over the location of our head office, branch office, or place of business, regardless of the amount in dispute.